Two posts back, I wrote about the value of taking time out for vacation, to recharge, to clear the mind and get fresh perspective, good for our health and our business.
Perspective is everything in business as in life. It’s what maintains us through the challenges of the economy, the marketplace, the unknown and the unforeseen.
Success-oriented small business owners are prepared to step outside of the familiar, the tried and true, and they are open to other ways of thinking and doing. They are curious, always asking questions, looking for ways they can create value. They are not afraid to act.
This week, a friend recommended I watch a TED video she had found through a blog post by staffing industry executive Susan Wright-Boucher. As Susan says:
“We go to great lengths to prove we’re right. We defend our point of view when challenged. We debate and argue to get others to see things our way. And yet we celebrate movies and books that surprise us with plot twists and red herrings just so that we can enjoy the feeling of being wrong when we get to the end of the story. What happens to us in real life that compels us to be right? Are we missing opportunities to be surprised and delighted?”
And, from a business perspective, I would add—opportunities to surprise and delight our customers.
It’s been said that “in order for you to profit from your mistakes, you have to get out and make some." Based on what Slate columnist Kathryn Schulz says in her recent TED video, to start the ball rolling we have to “let go of rightness.”
Kathryn talks about the need to "step outside of that tiny terrified space of rightness," reflecting that we limit ourselves and our personal and professional relationships by our fears of being wrong and inadequate.
Most of us will do anything to avoid being wrong. So we pump up the confidence we have in our convictions. And that can lead to tunnel vision, tempering our acceptance of other points of view. As Abraham Maslow said, "To the man who only has a hammer, everything he encounters begins to look like a nail."
That’s no way to build relationships and resolve issues that can make or break a privately owned business, be they with customers, suppliers, or staff. It’s the same when it comes to buying or selling the business, where give and take, and the need to listen to and understand the other party’s position, is needed on both sides.
I encourage you to watch the video. Let me know what you think.
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Get more tips on good managment by reading: Better Hiring, Better Business